FAQ
Frequently Asked Questions
Orders & Shipping
Where do you ship to?
We currently ship across Europe. For international shipping inquiries, feel free to contact us directly.
How long does shipping take?
As each Savannah Roots piece is handcrafted and made in small batches, processing times are slightly longer than standard production.
Orders are typically prepared within 3–7 business days, with delivery taking an additional 3–7 business days within Europe, depending on your location.
We believe in creating with intention rather than mass production ensuring every piece you receive is made with care.
Products & Craftsmanship
Where are your pieces made?
All Savannah Roots pieces are handcrafted in coastal Kenya, in the regions of Malindi and Watamu, by skilled local artisans.
Why does production take longer?
Each piece is made by hand and often created to order. This allows us to maintain quality, reduce waste, and support traditional craftsmanship rather than overproducing.
What materials do you use?
We work with carefully sourced fabrics, including premium materials such as silk, and prioritize quality, comfort, and longevity in every piece.
Are your pieces handmade?
Yes , each item is made in small batches, with attention to detail at every stage of the process.
Sizing & Fit
How do I choose the right size?
We recommend checking our size guide for detailed measurements. If you’re unsure, feel free to reach out we’re happy to help.
Do your pieces run true to size?
Most of our designs have a relaxed, flowy fit. If you are between sizes, we recommend sizing down for a more fitted look.
Returns & Exchanges
Do you accept returns?
We accept returns within 14 days of receiving your order, provided the item is unworn and in its original condition.
How do I request a return or exchange?
Please contact us with your order number, and we will guide you through the process.
Sustainability & Ethics
Is Savannah Roots a sustainable brand?
We are committed to conscious creation. Our pieces are produced in small batches to reduce waste and support a more thoughtful production process.
Do you work directly with artisans?
Yes , we work closely with local artisans in Kenya, ensuring fair collaboration and supporting local communities.